Oh, wow... I was a freight inspector for about 2 years, and over 95% of complaints came due to FedEx. I just finally had a package of stove hood filters get here, after a 4 week delay. Fortunately, that was USPS. If you catch FedEx delivering it, inspect that outside of the package immediately. And, if you see damage, REFUSE that package, and stick it back with FedEx. The driver will do what they can to try and not make that happen, but it is your right to do so. What sucks is that you have a single driver, with a huge area, with terrible time restraints. If stuff gets damaged, TFB. Like most down-sized corporations, they pretty much operate and exist to satisfy investors, and not you.